Returns & Exchanges
At ESRTECH Official Store, we stand behind our electronics with a 30-day satisfaction guarantee. If your device is defective or doesn't meet your expectations, we offer a streamlined return and exchange process to ensure your tech needs are met.
Initiate Return Request
Log into your ESRTECH account and select the 'Order History' tab to submit a return request for the specific item within 30 days of delivery.
Pack Your Device
Carefully place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund and prevent transit damage.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for secure delivery to our inspection facility.
Inspection and Refund
Our technicians will verify the device's condition within 3-5 business days, after which your refund or exchange will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing