Frequently Asked Questions
Get quick answers to common questions about ESRTECH products and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery ranges from 7-14 business days depending on your location.
Do your electronics come with a warranty?
Yes, all ESRTECH products include a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are available at checkout.
What is your return policy for open-box items?
We offer a 30-day return window for most electronics. Items must be returned in their original packaging with all accessories included. A small restocking fee may apply to opened items.
How can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are ESRTECH products compatible with third-party software?
Our hardware is designed to be highly compatible with standard operating systems and most third-party applications. Please check the specific product specifications page for detailed compatibility lists.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.